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SHIPPING/DELIVERY

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Currently we ship to the United States

2. WHERE DO YOU SHIP FROM?
We ship from our partnered manufacturers mostly located in China. So, please expect your items to be shipped separately (if you order more than one item) as different manufacturers specialize in different items. 

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-2 business days before shipment. Shipping usually takes between 10 to 30 days. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take a bit longer in rare exceptions. It depends what you purchased/where you are located. 

4. MY ORDER HAS NOT ARRIVED YET? WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where are manufacturers are located. If it does not arrive by the expected delivery times upon ordering, we can help reship your order or refund your money guaranteed! :)

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number at orders@luminogear.com.

6. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).

7. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.


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